3pate Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is published by 3pate ("we", "us", "our", "the Platform") and applies to all personal data collected, processed, and stored in connection with your use of the 3pate website at https://3pate.net and all associated services, features, and products offered therein.

3pate is committed to protecting the privacy and personal data of all registered users and visitors to the platform. This Policy sets out in clear terms what data we collect, why we collect it, how it is processed, with whom it may be shared, and the rights available to you under applicable data protection law.

By registering an account on 3pate or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller Information

For the purposes of applicable data protection legislation, 3pate is the data controller in respect of the personal data it processes about registered users and visitors to the platform. The platform is operated under international gaming regulations applicable to its licensing jurisdiction. For all privacy-related enquiries, the designated point of contact is the 3pate Data Protection team, reachable via the support channels described in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Registration and Identity Data

When you create a 3pate account, we collect the following personal data: full legal name; date of birth; Pakistani mobile number; email address; and a copy of your government-issued identity document (Computerised National Identity Card / CNIC, or passport) submitted for Know Your Customer (KYC) verification purposes. This data is mandatory — without it, we cannot create or verify your account.

3.2 Financial and Transaction Data

We collect details of all financial transactions conducted through your 3pate account, including deposit amounts, withdrawal requests, payment method identifiers (e.g. last four digits of a bank account or mobile wallet number), transaction timestamps, and associated balances. This data is required for payment processing, fraud prevention, and AML compliance.

3.3 Gaming Activity Data

We record data about your betting and gaming activity on 3pate, including games played, bets placed, stakes, winnings, session durations, and game preferences. This data is used to provide the service, resolve disputes, comply with responsible gaming obligations, and personalise your platform experience.

3.4 Technical and Device Data

We automatically collect certain technical data when you access 3pate, including: IP address; device type and operating system; browser type and version; referring URLs; pages visited and time spent; and session identifiers. This data is collected via server logs and cookies (see Section 9).

3.5 Communications Data

If you contact 3pate support via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and any attachments you provide. This data is used to manage and resolve support queries and improve service quality.

4. How We Collect Your Data

3pate collects personal data through the following methods:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion on 3pate.
• Automatically — through cookies, server logs, and tracking technologies as you browse and use the platform.
• Third parties — including identity verification service providers who assist with CNIC / passport document checks; payment processors such as JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT wallet providers; and fraud detection partners who may provide enriched data to assist with account security.

5. Purposes and Legal Basis for Processing

3pate processes your personal data for the following purposes and on the following legal grounds:

• Contract performance: Processing necessary to create and manage your 3pate account, process deposits and withdrawals, provide betting and gaming services, and resolve account disputes.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) regulations; to retain financial records; and to respond to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, service analytics, and improving the overall 3pate user experience — in each case where our legitimate interests are not overridden by your fundamental rights.
• Consent: Where we send you promotional communications about 3pate offers, bonuses, or new features — you may withdraw this consent at any time by contacting support or updating your communication preferences within your account settings.

6. Sharing of Personal Data

3pate does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary to provide the 3pate service or fulfil legal obligations:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network processors receive transaction data required to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services that assist with validating your CNIC, passport, and other submitted identity documents.
• Fraud and AML compliance providers: Services that help 3pate detect suspicious activity, prevent financial crime, and meet regulatory reporting obligations.
• Game content providers: Game studios and aggregators whose titles are hosted on 3pate may receive anonymised or pseudonymised gameplay data for technical and regulatory reporting purposes.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, 3pate may disclose personal data to competent authorities without prior notice to you.
• Professional advisers: Legal, accounting, and compliance advisers engaged by 3pate who require access to personal data in the course of providing professional services, subject to confidentiality obligations.

All third-party processors engaged by 3pate are contractually required to process personal data only on our instructions and in accordance with appropriate data protection standards.

7. International Data Transfers

3pate is an internationally operating platform, and certain personal data processed in connection with your account may be transferred to, stored in, or processed in jurisdictions outside Pakistan. Where such transfers occur, 3pate takes appropriate steps to ensure that your data receives a level of protection equivalent to that required under applicable data protection law, including through the use of contractual safeguards with third-party processors.

8. Data Retention

3pate retains your personal data for as long as your account remains active and for such further period as is necessary to comply with legal, regulatory, and contractual obligations. Specifically:

• KYC identity documents and financial transaction records are retained for a minimum of five (5) years following account closure, in compliance with applicable AML record-keeping requirements.
• Betting and gaming activity data is retained for a minimum of three (3) years following each transaction for dispute resolution and regulatory audit purposes.
• Support communications are retained for two (2) years following the resolution of the relevant query.
• Technical log and cookie data is retained for up to thirteen (13) months from collection.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Cookies and Tracking Technologies

3pate uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the 3pate website. We use the following categories of cookies:

• Essential cookies: Required for the platform to function, including session management, login state, and security tokens. These cannot be disabled without impairing the 3pate service.
• Functional cookies: Store your preferences such as language selection and UI settings to personalise your 3pate experience.
• Analytics cookies: Help us understand how users navigate and interact with the 3pate platform, enabling us to identify technical issues and improve usability. Analytics data is aggregated and does not identify you individually.

You can control non-essential cookies through your browser settings. Blocking certain cookies may affect the functionality of the 3pate platform. 3pate does not use third-party advertising or behavioural targeting cookies.

10. Security Measures

3pate implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the 3pate platform.
• Encryption at rest for sensitive data fields including identity document copies and financial records.
• Access controls restricting personal data access to authorised personnel on a need-to-know basis.
• OTP-based account verification and optional two-factor authentication (2FA) for all registered 3pate accounts.
• Anomaly detection systems that monitor login and transaction patterns to identify and respond to suspicious activity.
• Regular internal security reviews and third-party penetration testing of platform infrastructure.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is entirely secure. If you become aware of any unauthorised access to your 3pate account, contact our support team immediately via live chat.

11. Your Rights as a Data Subject

Subject to applicable data protection law, you have the following rights in respect of the personal data 3pate holds about you:

• Right of access: You may request a copy of the personal data 3pate holds about you, together with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by 3pate.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that 3pate may be required to retain certain data for legal or regulatory compliance reasons notwithstanding an erasure request.
• Right to restriction of processing: You may request that 3pate restrict the processing of your data in certain defined circumstances.
• Right to data portability: Where processing is based on your consent or contract performance, you may request a machine-readable copy of the data you have provided to 3pate.
• Right to withdraw consent: Where 3pate processes your data based on consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on 3pate's legitimate interests, including profiling for responsible gaming monitoring, where you have grounds relating to your particular situation.

To exercise any of the above rights, please contact 3pate via the support channels listed in Section 14. We will respond to verified requests within 30 days. Identity verification may be required before your request is processed.

12. Children and Minors

The 3pate platform is strictly for adults aged 18+ or older. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is mandatory during the registration process, and KYC checks are used to confirm the identity and age of all registered users. If we become aware that personal data has been collected from a minor, that account will be immediately suspended, the data deleted, and any associated funds returned via the original deposit method pending identity confirmation.

If you have reason to believe that a minor has registered on 3pate, please contact our support team immediately so that we can investigate and take appropriate action.

13. Changes to This Privacy Policy

3pate reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email notification or an in-platform alert at least seven (7) days before the amended Policy takes effect. The "Last Updated" date at the top of this document reflects the date of the most recent revision. Continued use of the 3pate platform following the effective date of any amendment constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.

14. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 3pate holds about you, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the 3pate platform — typically the fastest channel for privacy-related queries.
• Email: [email protected] — please include "Privacy Request" in the subject line and your registered email or account number in the body of your message.

If you are not satisfied with 3pate's response to a privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.